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Terms of use

Terms of use and privacy policy of VOZZi service

CONTENTS:

I – GENERAL CONDITIONS.. 2

II – SERVICE INTEGRITY.. 2

III – SERVICE DESCRIPTION.. 3

IV – USERS.. 5

V – PROFESSIONALS AND SUBSCRIPTIONS.. 6

VI – ROADSIDE ASSISTANCE PACKAGES AND PRICES.. 6

VII – EVALUATION SYSTEM AND CODE.. 15

VIII – PERSONAL DATA PROTECTION.. 16

IX – NOTIFICATION.. 16

X – COMPLAINTS.. 16

XI – COPYRIGHT. 17

XII – GUIDELINES FOR USING AND AVOIDING ABUSE. 17

XIII – LIMITATION OF LIABILITY.. 19

XIV – SUB-APPLICATION.. 20

XV – RESOLUTION OF COMPLAINTS.. 20

XVI – JURISDICTION AND DISPUTE RESOLUTION.. 20

XVII – TRANSITIONAL AND FINAL PROVISIONS.. 21

I – GENERAL CONDITIONS

Article 1

These Terms of Use regulate the rights and obligations related to the use of the VOZZi service. The sevice is located on the following internet address https://www.vozzi.app (hereinafter: Service) whether it is accessed via internet or the application for mobile devices, and it represents the information society service provided by KOV TECHNOLOGY LLC BELGRADE, Živojina Žujovića street no. 14, 11120 Belgrade – Zvezdara, Republic of Serbia, identification number 21151335, TAX ID: 109262399 (hereinafter: Company)

Article 2

These Terms of Use form an integral part of the Service and represent provisions of the contract concluded between the Company and each individual user of the Service. The Company enables usage of the Service exclusively as described in and under conditions of Terms of Use hereof.

The Company provides only and exclusively the Service of the information society, and does not provide other services.

Article 3

By accessing and using the Company’s Services, users agree to the Terms of Use, and thus conclude the contract for joining the Company which acts as the provider of information society services. The Terms of Use apply to each individual access to the Service.

Article 4

The Company’s conduction of business through the Service is regulated primarily by the Law on Electronic Commerce, the Law on Obligations, the Law on Copyright and Related Rights, the Law on Trademarks, the Law on Personal Data Protection, and other regulations of the legal system of the Republic of Serbia.

Article 5

The Company is dedicated to preservation and application of personal, privacy, and data protection rights, as well as copyright, all according to regulations of information profession, with good business customs and in accordance with valid regulations of the Republic of Serbia.

Article 6

The Service is not a substitute for a professional service, nor does the Company provide any other services other than the information society service described in the Terms of Use. The Company in no way affects the content posted to the Service by users or created by aggregating publicly available data, nor does it guarantee the accuracy or usability of the information presented through the available content. The sole responsibility for the content lies with the third parties who posted the content or from whom it was taken from.

The label professional, in the Terms of Use hereof, does not represent any title, acquired rank or education, but only a person who is professionally engaged in one of the listed activities.

The Company independently decides on persons with whom it will enter into a contractual relationship and who will provide stated professional services regarding these Terms of Use.

Article 7

The Company is entitled, but not obliged, to remove the content from the Service at any given time, without being obliged to previous or subsequent notification or explanation.

II – SERVICE INTEGRITY

Article 8

The Service as an inormation society service is intended as:

  1. Mediation in the provision an payment of professional auto-mechanical services and vehicle removal services, as well as other services from the package – for users who have purchased a package of road assistance from the Company.
  2. Mediation in the provision of professional auto-mechanical services and vehicle removal services – for users who do not have any of the road assistance packages offered by the Company;

Article 9

The Service contains data on economic entities (companies) that are mainly engaged in activities in the field of car servicing, auto-mchanical services, vehicle removal services (towing services), which were povided by these economic entites. The Company may aggregatedata on economic entities from publicly available sources, that is which have been publicly published by one of the official state institutions or which have been published by the economic entity itself. By announcing that a person performs services, the Company does not acquire the status of a business entity of that person.

Article 10

The content that users post via the Service, regardless of the form of content (text, audio, video, etc.) must be accurate and correct. The user who entered the data is solely responsible for the accuracy and correctness of the entered data. The accuracy of the entries implies that they come from a competent source and / or personal experience of the user. Correctness means grammatical, spelling and factual correctness.

Article 11

Any use of the Service, in whole or in part, which is not in accordance with the Terms of Use, will be considered an abuse of services provided by the Company and a violation of the Terms of Use.

Article 12

Upon registration and each individual access to the Service (by logging in to the Service), the Service automatically sends an SMS message with a code containing 6 digits to the mobile phone number used by the User. By entering the correct six-digit number, the User is granted access to the Service.

The user will not use other people’s access data or give his user data to a third party. The User may notify the Company if he suspects unauthorized use of his access data.

Article 13

At each individual opportunity, the Company will provide full support for the protection of the rights of the individual, privacy, property rights and intellectual property rights to all persons holding these rights, or to those whose rights have been violated, by, without delay:

  • Upon a reasoned request, supported by appropriate documentation, remove the content so that it is not publicly available, and preserve the content for the purpose of proof;
  • Upon request, submit to the competent authority data on the user whose entry violates any of the stated or other rights, all in accordance with the regulations of the Republic of Serbia.

Article 14

The Company within the Service transmits electronic messages submitted to it by users of information society services, but in no way: does not initiate their transmission, does not select data or documents that are to be transmitted, does not exclude or change the data in the content of messages or documents, nor does it select the receiver of the transmission.

Article 15

The Company retains the right to change, terminate (either temporarily or permanently) any element of the Service, the services it provides, as well as the contents or inputs, regardless of who the author is and without prior approval or notice, with the application of good business practices.

The right to change from this article does not refer to the acquired rights of users, that is, to the active packages of road assistance. The Company may change the active road assistance package only and exclusively at the request of the User, and only when there are technical conditions for such change.

Article 16

All time determinants and deadlines presented through the Service, as well as the time zone and working days are calculated according to the valid regulations of the Republic of Serbia.

III – SERVICE DESCRIPTION

Article 17

The Company provides an information society service through the Service. The Service is not a substitute for a professional service, nor does the Company provide any other services other than the information society service described in these Terms of Use.

The Company is also a guarantor of the provision of services contained in road assistance packages that are realized through a partner network either in the territory of the Republic of Serbia or Europe as a geographical concept, in accordance with the concluded agreements with partners.

Article 18

The Service is intended for mediation by connecting users who need services, with professionals who provide these services, and who are registered to perform these activities with the competent institutions.

Article 19

The Service performs mediation by enabling communication between users who need the Service and the provider of those services via the mobile application, in the manner and under the conditions from these Terms of Use.

Article 20

The Service geographically locates users by using GPS technology, and forwards the location information of the Service user who needs the Service to a professional selected by the System using the appropriate algorithm, according to distance, arrival time interval, traffic congestion and professional availability. After confirmation by a professional, the user of the Service and the professional – service provider enter into a direct legal relationship, and the Service shows the user in real-time the price, the distance of the professional from that user and the expected time of arrival.

The user of the Service from the road assistance package can only obtain it through the Service

If the User needs any of the offered services from the road assistance package, the Company will automatically assign the nearest professional through the system, using the appropriate algorithm. After confirmation by the professional about which the User is notified via the Service, the contact phone, GPS location and distance of the User are forwarded to the professional. The user receives feedback on the distance of the professional, the expected time of arrival and geolocation tracking of the professional via a map in the Service. For the intervention site professional can only have a GPS location obtained through the Service. In order to exercise the right to any service from the package, the User must be physically present in and / or next to the vehicle, because the right to use the services from the package belongs to the User (and not the vehicle). Exceptionally, if the User of the Service from the roadside assistance package is not able to perform through the application part of the Service, the Company provides call center services as part of the Service, which is available via +381 11 36 36 978 (from Serbia or abroad). In case of need for the above, this option is automatically displayed on the application page.

If the User does not have internet access on the mobile device, at the moment of starting the Service, a six-digit code will appear on the screen, which is necessary for the User to read it to the Company’s call center operator, which confirms the User’s status.

Article 21

Payment of the Service performed by a professional is possible in the following ways:

  1. For Users who have purchased a package of road assistance from the Company, the Company bears the costs of services from the purchased package, while the User pays any additional services (not included in the package) after an additional service has been done to the Professional with cash or through available electronic payments to the Company.
  • For Users who do not have any of the road assistance packages offered by the Company, the User pays the price after the Service in cash to the Professional in accordance with the price list of the territory in which the Service is performed through the System or through available electronic payments to the Company.

Article 22

The Company can provide each Professional with additional services of the Service which are based on the monitoring of the results of his work and engaging his capacities in real time via „Mobile application and/or Web Console“, as well as summarizing those results by generating appropriate reports about the given Service, price listings, mileage and similar, on a daily and monthly basis.

IV – USERS

Article 23

Registered users are users who receive the Service by the Company.

Article 24

A visitor is a person who accesses the Service via internet in the sense of the Terms of Use hereof, without logging in or registering to the Service. A visitor can familiarize himself/herself with the entire available content of the Service, without paying a fee.

Article 25

A user is a legal or natural person who is registered in the Service as described and under conditions of the Terms of Use hereof. A user may post and publish their own content in accordance with the Terms of Use hereof.

Article 26

The registration of the user, as well as all content (mobile phone number, user’s address, user’s e-mail address, make and type of vehicle) that the user posts on the Service, is not moderated, modified or affected in any way by the Company, and the user has the sole responsibility and bears all legal consequences that may arise from their content on the Service.

Article 27

The user reserves all copyrights and related rights to the content which they have authored. The user Guarantees that they are the owner or user of all necessary copyrights on the entire content, as well as all its individual parts, which they have posted on the Service. Any potential infringement of copyright or related rights, as well as other intellectual property rights, is the sole responsibility of the user who posted the content.

The user may simultaneously post different content. Posting the content on the Service does not restrict the user in any way from posting or publicly showing the same content on another place. The user may, without any explanation or notification, at any time, delete or modify their posted content. The Company will delete or modify such content momentarily, except for the content containedin system-generated backups, whose content cannot be affected by the user.

By posting the content to the Service, the user unconditionally and irrevocably authorizes the Company to transfer the content to an undefined number of persons for the purposes of providing the Service, as well as to remove the content without prior or subsequent notification or explanation.

Article 28

With each individual login to the Service, the user receives access to their account on the service and the ability to use the Service which can be adjusted by the user according to the Service’s available options.

Article 29

The user may, without explanation or notification, at any time perform modification related to:

  • e-mail address of the registered user;
  • vehicle appearance information (make, model and year of production);
  • vehicle registration number data.


The user cannot transfer their account, nor change the roadside assistance package to someone else’s name.

The user may, without any explanation, at any time, terminate their user status by submitting a request to delete their user account if no roadside assistance package is activated.

The user may cancel their roadside assistance package within 15 days of activating the service, is not service included in the package has been used. In that case, the package will be cancelled and the money will be refunded to the user, with a reduction for bank transfer costs. If any of the services is used at user’s request, the package will be cancelled without a refund, so that the user may activate a new package of roadside assistance.

The user may request termination of the user package before the expiration of the validity period of the user package, by sending such a request to the Company (request for package deactivation) via e-mail to info@vozzi.app and support@vozzi.app.

V – PROFESSIONALS AND SUBSRIPTIONS

Article 30

Professionals, with regard to these Terms of Use, are users who have paid the Company’s subsription for the use of the  Service, legal and natural persons who, as economic entities, are mainly engaged in car servicing activities, car repair services, towing services, and who are registered as such on the Service, i.e. those who provide professional services in the mentioned areas throught the Service.

Article 31

Professionals agree to submit to the Company, in accordance with the Company’s Rules on Personal Data Protection, data on their employees or otherwise engaged individuals, in order to achieve the purpose of the Service.

Article 32

Professionals are obliged to provide serviced persons who they have reached via the Service, i.e. through the Company, with the services in the same way, with the same level of professional attention, commitment and efficiency, while applying the appropriate standards, adhering to consumers’ legal rights, as well as to the persons they have reached outside of the Service.

Professionals are legally responsible for any non-conformity of goods or services they provide to the User.

Article 33

Professionals negotiate the prices formed by the company as unique prices for a specific territory with persons to whom they provide services, and who they found throught the Service, i.e. through the Company. Professionals are not entitled to charge any service to persons to whom they provide services that they reached throught the Service, i.e. throught the company, that is not agreed upon via the Service, i.e. they are not entitled to charge any price other than the one agreed upon through the use of Service.

A professional with persons who possess a certain roadside assistance package provides the service included in the roadside assistance package without any additional payment up to the level specified in the package selected by the User. After using a service from the package, the Professional charges for their services using the price list formed and published by the Company.

Article 34

For all cash payments of the price by the User, the Professional is obliged to pay an intermediary commission to the Company in the amount of 10% of the price, within 15 days from receiving the cash payment.

The Company is obliged to pay the Professional, within 30 days, the amount for services performed which users paid to the Company via payment cards for the services performed by that Professional, deducting the amount of intermediary commission of 10% of the price and related bank fees (inlcuding card transaction processing fees).

Article 35

The Professional and the Company agree on a subscription for usage of the Service, which the Professional is obliged to pay to the Company for the month for which they want to be registered on the Service as a Professional. The Company is entitled to stop providing the possibility of using the Service to those Professionals who, according to internal rules and the Code, do not meet the standards to which the Company is committed, and especially those whose average user rating falls below 3.0.

VI – ROADSIDE ASSISTANCE PACKAGES AND PRICES

General information on roadside assitance packages

Article 36

Roadside assistance packages are related to costs of service in the event of a vehicle breakdown on the road in the territory of the user and the territorial part of Europe.

An individual roadside assistance package satisfies requirements and needs of those who want to ensure that these risks are covered now and in the future for the duration of the roadside assistance package, with large savings.

Territory of the User is the state in which the Useris a resident. For the purpose of understanding, for example, if a User is a resident of the Republic of Serbia, the Republic of Serbia is considered the user’s territory.

Manners of purchase and activation

Article 37 – RESTRICTIONS

The User is entitled to services from a selected package only if the package is activated in the user’s territory. If the package is activated outside of the user’s territory, the services from the selected package will be unavailable. A roadside assistance package can be purchased at the sale location, via mobile application or the web shop.

After paying for the selected package, the Service sends an appropriate notification and the roadside assistance package becomes active, depending on the manner of purchase, i.e. paying for the package in following ways:

Purchasing the package at the sale location

  • activation is done in the application by scanning a QR code from a roadside assistance card, making the selected package active 24h after verifying the scanned QR code;

Purchasing the package via the application

  • purchasing the package through “Card payment” option, the package is being “Activated” for the next 24h from paying with a card, and after the activation period the package becomes “Active”.
  • purchasing the package through “Slip payment” option, the package is being “Activated” for the next 24h from the Company’s verification of the payment on the bank statement, and after the activation period the package becomes “Active”.

Purchasing the package on the Web Shop

  • purchasing the package through “Card payment” option, the package is being “Activated” for the next 24h from paying with a card, and after the activation period the package becomes “Active”.
  • purchasing the package through “Slip payment” option, the package is being “Activated” for the next 24h from the Company’s verification of the payment on the bank statement, and after the activation period the package becomes “Active”.

All future requests by the User for roadside assistgance will be covered only to the extent selected by the roadside assistance package, immediately after activation, and only if the activation was performed in the territory of the User, in accordance with provisions of this article.

The monetary obligation paid by the User as a consumer througha bank, public postal operator or other person, which in accordance with the law provides payment services, in accordance with article 15 of the Law on Consumer Protection is considered settled on the day when the bank, public postal operator or other person who provides payment services in accordance with the law has received a payment order from the consumer, but the activation of the package is done within deadlines specified in this article, which does not violate rights of the consumers.

Package validity period

Article 38

The roadside assistance package is valid from its starting date, and stops being valid on its end date as shown in the option “My Profile”.

Roadside assistance package validity period starts from the date marked in the roadside assistance package and it covers multiple trips. Package’s end date is also clearly stated. All roadside assistance packages have a validity date of 1 year (365 days) except from promotional packages whose validity period is precisely stated.

Article 39

In the event that the number of services from the package is fulfilled, the user package ceases to be valid with the last service request, regardless of the previous duration.

Also, after purchasing a new roadside assistance packages with the user’s consent, the existing roadside assistance package ceases to be valid. The package is valid from the moment of activation for the next year.

General conditions of the roadside assistance package

Article 40

For the purposes of interpretation of the terms of the roadside assistance package, the following terms have the following meanings:

                                                                                                                               
Service user – a natural person with permanent or temporary residence in the territory of a certain state (e.g. the Republic of Serbia) or a legal entity with a seat in the territory of a certain state (e.g. the Republic of Serbia) who bought a travel assistance package.

Service – The service is intended for mediation in the provision of auto-mechanical services and vehicle removal services by connecting users who need the service with professionals who provide them, and who are registered to perform these activities by competent institutions.


Vehicle – passenger and light trucks registered in the Republic of Serbia, with total weight from 3.0 t to 5.5 t, total length 5.5 m and 2 m high, which are in use by the Service User or under leasing, where the Service User has the right to drive the vehicle. All cargo vehicles, trucks, ambulances, vehicles for transport of immobile persons, work machines and vans are excluded.

Professionals – providers of designated services in the Republic of Serbia with whom the Company has a contractual business relationship. Professionals are obliged to provide serviced persons who they have reached via the Service, i.e. through the Company, with the services in the same way, with the same level of professional attention, commitment and efficiency, while applying the appropriate standards, adhering to consumers’ legal rights, as well as to the persons they have reached outside of the Service. Professionals are legally responsible for any non-conformity of goods or services they provide to the User.

Malfunction – designates an event during the package’s validity period where starting the vehicle is impossible due to mechanical or electrical failure, including faulty battery, punctured / flat tire, traffic collision, fire, flood, theft, vandalism or any fault caused by the driver.

Professional field examination – If the user reports a fault, the company will automatically assign the nearest professional through the system. After confirmation by the professional, which is displayed to the user on the mobile phone and confirmation by the user, the contact phone, GPS location and distance of the user are forwarded to the professional. The user receives feedback on the professional’s distance, expected arrival time and tracking of the professional via a map.

Minor repair on the road – includes minor repairs (flat tire, battery jump-start, refueling or minor electronic malfunction diagnostic). Total mileage is calculated from the location of the nearest professional to the location where the service is requested.  The service automatically monitors the partner for the sake of transparency of the complete service. For each additional professional service, the user will be billed in digital format to the registered e-mail address.

Each kilometer / working hour over the allowed distance and / or time limit is automatically calculated by the system according to the valid price list and the additional costs of mileage and / or working hour are subsequently borne by the service user.

Towing service – If the service user has reported the need for towing service, the Company will automatically assign the nearest professional. After confirmation by the professional, which is shown to the user on the mobile phone and confirmation by the service user, the contact phone, GPS location and distance of the service user are forwarded to the professional. The user of the service receives feedback on the distance of the professional, the expected time of arrival and tracking the professional via a map. The total mileage is calculated from the location where the user requested the towing service to the location of the agreed / desired unloading of the vehicle for which the service is provided. Each kilometer outside the conditions stated in the roadside assistance packages, the system automatically calculates according to the valid price list and the additional mileage costs are borne by the service user later. For each additional service of a professional, the user will be billed in digital format to the registered e-mail address.

Toll costs designate the potential costs of passing through a tunnel, ferry, toll and similar costs when providing the towing service. Toll costs are covered by the subscription for the roadside assistance package, except in the case of passing through private highway sections.

Roadside assistance package price

Article 41

PACKAGE: VOZZI 40
Validity period: 12 months

Includes: 

  • A) 1X TOW SERVICE UP TO 40 KILOMETERS

In case of breakdown and / or traffic accident, towing service (with toll costs) is provided on the territory of the user up to 40 km. The total mileage is calculated from your location where the towing service is requested to the agreed destination.

  • B) MINOR REPAIR ON THE ROAD UP TO 40 KILOMETERS

A professional field examination is provided for quick car repairs at your location (minor mechanical repair, battery, repair or replacement of tires, refueling) on ​​the territory of the user up to 40 km. The cost of spare (replacement) parts, as well as fuel, is borne by the service user. Total mileage is calculated from the location of the service technician to your location where the service is requested.

With service A) this package also includes, as needed:

  • 1) 1X PARKING 48h

As part of this towing service up to 40 kilometers, parking is provided (in case of inspection, insurance assessment, waiting for the delivery of spare parts, etc.) for 48 hours.

Note: Service 1) cannot be used individually, i.e. without using the service A).

Package price: 699,00 RSD 

PACKAGE: VOZZi RS


Validity period: 12 months

  • A) 1X TOW SERVICE WITH UNLIMITED MILEAGE WITH TRANSPORT FOR ALL PASSENGERS

In case of a breakdown or traffic accident, towing service of vehicles (with toll costs) is provided on the territory of the Republic of Serbia with transport for all passengers from vehicles with unlimited mileage.

  • B) 1X TOW SERVICE UP TO 40 KILOMETERS

In case of breakdown and / or traffic accident, towing service (with toll costs) is provided on the territory of the user up to 40 km. The total mileage is calculated from your location where the towing service is requested to the agreed destination.

  • C) 1X MINOR REPAIR ON THE ROAD UP TO 40 KILOMETERS

A professional field examination is provided for quick car repairs at your location (minor mechanical repair, battery, repair or replacement of tires, refueling) on ​​the territory of the user up to 40 km. The cost of spare (replacement) parts, as well as fuel, is borne by the service user. Total mileage is calculated from the location of the service technician to your location where the service is requested.

With services A) and B) this package also includes, as needed:

  • 1) 1X HOTEL ACCOMODATION

Hotel accommodation is provided for all passengers from the vehicle up to 48 hours, and up to 3,600.00 RSD per passenger on the day of the vehicle repair.

  • 2) 1X PARKING 48h

As part of this towing service up to 40 kilometers, parking is provided (in case of inspection, insurance assessment, waiting for the delivery of spare parts, etc.) for 48 hours. 

Note: Services 1) and 2) cannot be used individually, i.e. without using the services A) and B).


Package price: 2.499,00 RSD 

PACKAGE: VOZZi EU1

– territorial coverage in following countries– A Albania, Bosnia and Herzegovina, Bulgaria, Montenegro, Greece, Croatia, Hungary, Romania, North Macedonia, Slovenia, Serbia.

Services on territories of the mentioned countries:

  • A) 1X UNLIMITED TOWING SERVICE FROM ABROAD

In case of a breakdown or traffic accident, the return of the vehicle from abroad (with toll costs) to the address of residence is provided, with the transport of all passengers.

  • B) 1X MINOR REPAIR ON THE ROAD AND/OR TOWING TO A SERVICE

A servicer field examination for quick car repair (minor mechanical repair, battery, tire repair or replacement, refueling) is provided at your location. The cost of spare (replacement) parts, as well as fuel, is borne by the service user. If it is not possible to carry out on-site repairs, the vehicle can be towed to the nearest partner service center.

With services A) and B) this package also includes, as needed:

  • 1) 1X MALFUNCTION REPAIR IN A SERVICE

A servicer’s work with organization of sending spare parts is provided, in the value up to 100 EUR.

  • 2) 1X HOTEL ACCOMODATION

Hotel accomodation up to 48h and up to 50 EUR per passenger per day during vehicle repairs is included.

  • 3) 1X TRIP CONTINUATION

Trip continuation by bus or train for ALL passengers from the vehicle up to 50 EUR per passenger is included.

Note: Services 1), 2) and 3) cannot be used individually, i.e. without using the services A) and B).

Services on the user territory:

  • 1X TOWING SERVICE WITH UNLIMITED MILEAGE WITH TRANSPORT FOR ALL PASSENGERS

In case of a breakdown or traffic accident, the service of towing vehicles on the territory of the user is provided with transport for all passengers from vehicles with unlimited mileage.

  • 1X MINOR REPAIR ON THE ROAD WITH UNLIMITED MILEAGE

A servicer field examination for quick car repairs is provided at your location (minor mechanical repairs, battery, repair or replacement of tires, refueling) on ​​the territory of the user with unlimited mileage. The cost of spare (replacement) parts as well as fuel is borne by the service user.

Package price: 3.699,00 RSD 

PACKAGE: VOZZi EU2

territorial coverage in following countries – EU1 territorial coverage + Austria, Italy, Germany, Poland, The Netherlands, Czech Republic, Switzerland, Slovakia, Belgium, Liechtenstein, Luxembourg, Vatican

  • A) 1X UNLIMITED TOWING SERVICE FROM ABROAD

In case of a breakdown or traffic accident, the vehicle’s return from abroad (with toll costs) to the address of residence is provided, with transport for all passengers.

  • B) 1X MINOR REPAIR ON THE ROAD AND/OR TOWING TO A SERVICE

A servicer field examination for quick car repair (minor mechanical repair, battery, tire repair or replacement, refueling) is provided at your location. The cost of spare (replacement) parts, as well as fuel, is borne by the service user. If it is not possible to carry out on-site repairs, the vehicle can be towed to the nearest partner service center.

With services A) and B) this package also includes, as needed:

  • 1) 1X MALFUNCTION REPAIR IN A SERVICE

A servicer’s work with organization of sending spare parts is provided, in the value up to 200 EUR

  • 2) 1X HOTEL ACCOMODATION

Hotel accomodation up to 48h and up to 50 EUR per passengerper day during vehicle repairs is included

  • 3) 1X TRIP CONTINUATION

Trip continuation by bus or train for ALL passengers from the vehicle up to 75 EUR per passenger is included

  • 4) 1X REPLACEMENT VEHICLE

A RENT-A-CAR replacement vehicle up to 48 h and up to 70 EUR per day of rental is included.

Note: Services 1), 2), 3) and 4) cannot be used individually, i.e. without using the services A) and B).

Services on the user territory:

  • 1X TOWING SERVICE WITH UNLIMITED MILEAGE WITH TRANSPORT FOR ALL PASSENGERS

In the event of a breakdown or traffic accident, towing service of vehicles is provided on the territory of the Republic of Serbia with transport for all passengers from vehicles with unlimited mileage.

  • 1X MINOR REPAIR ON THE ROAD WITH UNLIMITED MILEAGE

A servicer field examination for quick car repairs is provided at your location (minor mechanical repairs, battery, repair or replacement of tires, refueling) on ​​the territory of the Republic of Serbia with unlimited mileage. The cost of spare (replacement) parts as well as fuel is borne by the service user.

Package price: 4.999,00 RSD 

PACKAGE: VOZZi EU3

territorial coverage in following countries – EU1 territorial coverage + EU2 territorial coverage + Andorra, Belarus, Denmark, Estonia, Ireland, Iceland, Latvia, Lithuania, Malta, Moldova, Monaco, Norway, Portugal, Russia, San Marino, Turkey – the European part, United Kingdom, Ukraine, Finland, France, Sweden, Spain

  • A) 1X UNLIMITED TOWING SERVICE FROM ABROAD

In case of a breakdown or traffic accident, the vehicle’s return from abroad (with toll costs) to the address of residence is provided, with transport for all passengers.

  • B) 1X 1X MINOR REPAIR ON THE ROAD AND/OR TOWING TO A SERVICE

A servicer field examination for quick car repair (minor mechanical repair, battery, tire repair or replacement, refueling) is provided at your location. The cost of spare (replacement) parts, as well as fuel, is borne by the service user. If it is not possible to carry out on-site repairs, the vehicle can be towed to the nearest partner service center.

With services A) and B) this package also includes, as needed:

  • 1) 1X MALFUNCTION REPAIR IN A SERVICE

A servicer’s work with organization of sending spare parts is provided, in the value up to 300 EUR

  • 2) 1X HOTEL ACCOMODATION

Hotel accomodation up to 72h and up to 70 EUR per passengerper day during vehicle repairs is included

  • 3) 1X TRIP CONTINUATION

Trip continuation by bus or train for ALL passengers from the vehicle up to 100 EUR per passenger is included

  • 4) 1X REPLACEMENT VEHICLE

A RENT-A-CAR replacement vehicle up to 72 h and up to 100 EUR per day of rental is included

Note: Services 1), 2), 3) and 4) cannot be used individually, i.e. without using the services A) and B).

Services on the user territory:

  • 1 x TOWING SERVICE WITH UNLIMITED MILEAGE WITH TRANSPORT FOR ALL PASSENGERS

In the event of a breakdown or traffic accident, towing service of vehicles is provided on the user’s territory with transport for all passengers from vehicles with unlimited mileage.

  • 1X MINOR REPAIR ON THE ROAD WITH UNLIMITED MILEAGE

A servicer field examination for quick car repairs is provided at your location (minor mechanical repairs, battery, repair or replacement of tires, refueling) on ​​the territory of the Republic of Serbia with unlimited mileage. The cost of spare (replacement) parts as well as fuel is borne by the service user.

Package price: 8.499,00 RSD 

EXTRA WITH ANY PACKAGE: MOTO ADDITION


Validity period: during the validity period of the package with which MOTO ADDITION is added

Includes:  possibility to choose to use the roadside assistance from a valid package for a motorcycle instead of a car.

Addition price: 0.000,00 RSD 

Additional travel assistance costs

Article 42

In the event of a traffic accident, the Service organizes the towing Service only if a police report on the traffic accident has been made, a confirmation from the Interior Ministry on the performed investigation. The user of the Service should be at the registered GPS location when providing the towing Service (except in case of injury when urgent medical help is needed).

Restrictions on roadside assistance packages      

Article 43

The start of the selected roadside assistance package is subject to the following restrictions:

  1. When a service request cannot be submitted: 

a) The Company is not able to provide selected services at the same time of package purchase, more precisely 24 hours from the start date of the package due to the activation period of 24 hours;

b) the roadside assistance package must be activated in the user’s territory, and if the activation was performed outside the user’s territory, the roadside assistance package is considered inactive.

  • Number of service requests that can be performed annually: 

a) one service request means a request for Service under a roadside assistance package, regardless of who submits the request; 

b) change of tires/ coming of repair persons is equal to one service request, even if more than one tire is changed during one service request.

Additional services and additional fee      

Article 44

The Company may also offer additional services to the User after failure for an additional fee to be agreed with the User before the Service is provided, and charged per Service rendered.

The number of services that the User can request during the year is shown within the user package.

Article 45                                                                                                                 

Any additional costs not organized or agreed and not approved by the Company will not be reimbursed.

Caravans and trailers

Article 46

Caravan and trailer service, if it is included in the coverage of the user package for roadside assistance, is performed only in cases when they are connected to the user’s vehicle. Service of caravans and trailers that are specially parked or defective is not included in the package.

Article 47                                

If the User tows a caravan or trailer, if additionally requested in writing, the User’s travel assistance package will be additionally priced. 

The Company will provide services that are available in accordance with the policy in relation to the caravan or trailer. 

The Company cannot organize a replacement caravan or trailer, nor drive vehicles with towbars, so the User will have to leave the caravan or trailer with the vehicle while it is being repaired.

There is a possibility that it is necessary to return the caravan or trailer back to the given destination together with the vehicle, if the vehicle cannot be repaired within the planned time frame.

Restrictions on the use of packages

Article 48

Package coverage is subject to certain limits:

  1. The maximum number of Service requests that the User can use depends on the level of the assistance package on the selected route, according to the available schedule;
  2. Each package has a limit on the maximum number of services that can be performed during the package period.
  3. The package includes unlimited travel during the travel assistance package period, but each trip is limited to a maximum of 90 days
  4. Each service request shall be counted as an individual request, where service requests relating to the same vehicle in a collision shall be counted as one request.

Article 49

Roadside assistance packages do not include:

  1. routine servicing and maintenance of vehicles;
  2. fees for vehicle storage if it is not included in the user package;
  3. storage and safekeeping of caravans or trailers;
  4. spare wheel if the User does not have a spare wheel provided by the manufacturer;
  5. any fees for the use of the user’s vehicle for business, commercial travel, rental and the like;
  6. rental of minibuses, caravans or trailers, motorcycles or vans;
  7. failures caused by activities not subject to the rules of the road, for example: rallies, car races, use of racetracks or other formal or informal races;
  8. overloading the vehicle according to the laws in any country in which the vehicle is driven;
  9. any fees for the user’s vehicle, if not legally taxed, provided with a valid registration sticker prescribed by law or not used in accordance with the manufacturer’s instructions;
  10. if the user intentionally abuses the system and cancels the services he has chosen.

Article 50

Travel assistance packages do not cover costs:

  1. use of special equipment when towing vehicles that are off the road in inaccessible places such as canyons, bays, etc.;
  2. spare tires and wheels, additional repairs or purchase of new ones;
  3. keys that have been lost or stolen. The user package only covers the organization and coming of professionals and the provision of services;
  4. service of vehicles that can not be driven and that are off-road. If it is taken into account, acting reasonably, that the vehicle is in a condition where it is impossible to provide Service or endangers the safety of a professional, the Company may refuse to provide Service. If the User can prove that the vehicle is on the road, services will be provided; 
  5. deterioration or collision in road traffic caused by oil or water squeezing, frost or rust damage or corrosion;
  6. any claim that is or may be affected by alcohol or drugs; or
  7. mistakes which occur when you are asked to review and approve a document that records the condition of the user’s vehicle, including the electronic form, It is the User’s responsibility to provide an accurate and complete record. The Company will not be liable for any errors or omissions of others.

Excluding the importance of roadside assistance packages

Article 51

The following conditions apply to all parts of the package, and if the User does not comply with them, the Company may refuse coverage and / or cancel the user package:

  1. The selected package must be paid;
  2. Services must be requested within the existing system in accordance with the package selected by the User;
  3. The user must be a resident of the Republic of Serbia during the validity period of the package;
  4. Requests for Service within 24 hours after the failure may be partially or completely rejected;
  5. In the event of a malfunction caused by a defective component and / or part by the manufacturer, the user must switch off the car so that, for example, a fault in the air conditioning does not pose an interruption by itself, and the warning light does not always show malfunction;
  6. If the User has requested services from the Service in order to avoid the costs of vehicle repair, the Company is not able to cover such costs;
  7. The user is responsible at all times for the care of his personal belongings, luggage, goods within the vehicle or on the vehicle. The Company assumes no responsibility for any loss or damage to them;
  8. Every person under the age of 18 must be accompanied by a qualified driver who is 25 years of age or older;
  9. Transport of animals is not allowed in the vehicles of professionals except in individual cases when the Professional himself provides transport of animals. Each animal can stay in the user’s vehicle at their own risk. The Company does not take responsibility for animal injuries or damage caused by malfunction. Livestock cannot be transported. Animal costs are not reimbursed;
  10. The vehicle must not carry more passengers than stated in the vehicle registration document. Each passenger must have a separate fixed seat, set up according to the manufacturer’s specification and each child must have a properly fitted child seat;
  11. When providing Service in accordance with all packages, there is no confirmation of the legal and road condition of the vehicle, which remains the responsibility of the User;
  12. The Company assumes no responsibility for any losses incurred during the provision of the Service that are not explicitly covered by the selected package as losses for which the Company is liable. For example: The Company is not responsible for lost profits;
  13. Packages do not cover additional vehicle repair requirements that are not necessary to continue the journey;
  14. The user’s vehicle must be insured according to the valid legal regulations;
  15. The Company does not warrant that repairs in any garage / service facility will be during business hours, or that repairs may begin immediately. The Company cannot guarantee whether the service / garage will undertake the type of repairs required.
  16. The Company cannot take responsibility for repairs in any service / garage, because the contract for such repairs is concluded between the User and the service / garage.
  17. If the Company organizes a taxi, hotel or similar facilities as part of a travel assistance package, the Company will always try to find an appropriate option that is available at that time: 

a) The Company is not responsible for the quality or Service of each individual hotel or booked taxi; 

b) The Company cannot be responsible for checking the condition of each vehicle or the quality of Service provided by each service provider;

  1. 18. The user’s vehicle may not have test or temporary plates. In emergencies and situations, services may be interrupted.

Additional services

Article 52

The Company may mediate in the provision of additional services that are not included in the package, such as arranging delivery when the User:

  1. Buys spare parts that are necessary;
  2. Extends residence time or
  3. Buys glass to repair the vehicle.

All additional services are paid in advance, after mutual agreement.

Package renewal and package upgrade

Article 53

At the earliest 30 days before the expiration of the validity period of the user package, the User can renew his package, which becomes valid after the expiration of the existing package, without the activation period (24h). Also, in case the User renews the package within a period of up to 30 days after the expiration of the package, the package becomes valid after the payment, without the activation period (24 hours).

The package can be renewed by purchasing a new one at the point of sale, through an online store (web shop) or through an application.

The user can upgrade his package to a wider territorial and Service coverage at any time via the application or by sending a written request to the email address support@vozzi.app. The upgrade does not extend the validity period, ie the package is not renewed. The period of validity of such upgrade is until the expiration of the period of the valid package.

Article 54

The user can upgrade his package at any time during the time current package is stil valid, if he has not used any service from the existing / active package. The upgrade does not change the validity period of the package.

The user can choose to upgrade the VOZZi RS package through the application, while other types of upgrades (VOZZi 40 packages to other packages, as well as European packages to a larger territorial coverage) can be performed by contacting Customer Support at info@vozzi.app and support@vozzi.app, in writing, with a request to upgrade the package. Customer Support Service notifies the User in writing via e-mail about the upgrade of the package.

Article 55                   

The prices of services listed in the packages provided by the Professionals are formed by the Company, as unique prices for a certain territory and are listed in the Price List which is considered an integral part of these Terms of Use, and can be found on the Internet address http://vozzi.app/sr/pretplata-za-pomoc-na-putu

Article 56

When paying using Visa, MasterCard and Maestro payment cards, the User pays the calculated amount, while the transaction costs (bank commission) are borne by the Company. Data security at the time of purchase is guaranteed by the payment card processor. At no time is payment card information available to our system or the Company. In the case of a refund to a user who has previously paid with one of the payment cards, in part or in full, regardless of the reason for the refund, the Company is obliged to refund exclusively through VISA, EC / MC and Maestro payment methods, which means that the bank, at the request of the Company, will make a refund to the account of the cardholder. The text “VOZZI service” appears on the bank statement.
When paying in cash to the Professional, the User pays the calculated amount to the Professional according to the invoice provided by the Professional.

Article 57

The Company reserves the right to change the Price List and packages, with timely notification via the Internet, and respect for good business practices.

VII – EVALUATION SYSTEM AND CODE

Article 58

The user has the opportunity to rate the Professionals he has contacted with ratings from 1 to 5.

The Service automatically calculates and shows the Company the average user rating for each Professional individually.

The Company reserves the discretion to cancel the assigned grades, as well as the right not to cancel the grade in each individual situation.

Article 59

The Company adopts a Code which regulates in more detail the behavior of service providers provided by professionals and who are obliged to respect it.

Article 60

The Company may prescribe in the Code special rules that apply in the relationship between the Company and professionals.

Article 61

The Company has a special right to stop providing the possibility of using the Service to those Professionals whose average user rating falls below the value of 3.0.

The Company has a special right to stop providing or restrict the use of the Service to those professionals who do not comply with the Code, depending on the severity of the violation of the Code.

VIII – PERSONAL DATA PROTECTION

Article 62                                                                      

The Rulebook on Personal Data Protection is an integral part of these Terms of Use, and is available here.

Article 63

The Company processes the necessary data of those persons who have given consent to the processing, for a clearly defined purpose, in a manner permitted by law, so that the subject which gives data is not specified or identifiable even after the purpose of processing and in proportion to the purpose of processing.

Article 64

The Company may, in accordance with the law and the Rulebook on Personal Data Protection, collect certain data on visits obtained during the use of the Service. This data can be used by the Company to have information that would improve its information society service and Service, and further direct and adapt it to visitors and Users.

Article 65                                        

The Company does not collect User data on the payment card. When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using the PCI DSS 3.1 standard, as currently the most modern cryptographic technology.. 
The security of data when purchasing is guaranteed by the payment card processor whose Level 1 is the payment service provider, so the complete billing process is performed on the provider’s website. At no time is the payment card information available to the Company or third parties.

Article 66

All general acts of the Company must be in accordance with the Rulebook on Personal Data Protection. If any general act of the Company is not in accordance with this Ordinance regarding the protection of personal data, the provisions of the said Ordinance shall apply.

IX – NOTIFICATIONS

Article 67

The User agrees that the Company may periodically send him notifications related to the content of the Service, as well as notifications concerning the Service, the Company, as well as advertising notices.

X – COMPLAINTS

Article 68

As the Company provides an information society service, it is not possible to file a complaint against the performed Service.

Article 69

The information society service provided by the Company is fully performed because the provision of the Service began after the explicit prior consent of the user to use the Service.

XI – COPYRIGHT

Article 70

The Company has the exclusive copyright and intellectual property rights on the Service, as well as on all individual elements that make it up, such as: text, visual and audio elements, visual identity, data and databases, program code and other elements of the Service, which are created by the Comany.

Article 71

Unauthorized use of any part of the Service, or the Service as a whole, without the express prior written permission of the Company as the holder of the exclusive copyright, will be considered an infringement of the Company’s copyright and is subject to all legal proceedings.

Article 72                                              

The Service may also contain elements on which exclusive copyrights, trademark rights and other intellectual property rights are held by other persons, such as the contents of the Service users, aggregated publicly available content, the content of business partners, advertisers and the like. Other persons have sole responsibility for the content on which they are holders of these rights, regardless of the fact that such content is on the Company’s Service.

Article 73

By posting the content on the Service, the user agrees that it becomes visible to every visitor of the Service, under the conditions and in the manner from these Terms of Use. Further transfer of the content of other persons or part of the content from any part of the Service is allowed only with the obligatory explicit prior consent of the Company, noting that the content is downloaded from the Service, indicating the appropriate link where the downloaded content is located. The Company is solely responsible for the copyrighted content.

Article 74

Each person is indipendently responsible for content which has copyrights of that person, or for the content that he independently posted and made publicly available through the Service.

XII – GUIDELINES FOR USING AND AVOIDING ABUSE

Article 75

Users are obliged to follow the Guidelines stated here when using the Service.

Article 76      

The Company has the right, but not the obligation, to remove or not publish the content that any user posts on the Service without explanation.

Article 77

The User is responsible for the posted content, especially if that content, according to the discretionary assessment of the Company, includes (but is not limited to):

  • openly offensive content, or content that promotes racism, intolerance, hatred, or physical harm of any kind, and that is directed at any group or individual,
  • harasses, or promotes harassment of another person,
  • exploits people sexually or violently,
  • Contains nudity, excessive violence, or offensive content, or contains a link to adult websites,
  • Requests personal information from persons under the age of 18,
  • publicly discloses information that poses, or creates a risk to, the privacy or security of any person,
  • contains, or promotes information that are known to be inaccurate, or that leads to erroneous conclusions, or promotes unauthorized activities, or whose content is offensive, intimidating, threatening, obscene, or defamatory,
  • contains, or promotes an unauthorized or unauthorized copy of another person’s protected work,
  • ● includes the transmission of unwanted mail, mail, or mass mail, instant messaging, or “spam”,
  • Contains restricted pages, or pages that can only be accessed with a password, or hidden pages, or images (those that are not linked to other pages),
  • Encourages, or promotes criminal activities, or businesses, or provides instructions to engage in illicit activities, including, but not limited to, the manufacture of, or purchase of, illegal weapons, violation of someone’s privacy, or the detection or creation of computer viruses,
  • seek passwords, or information that personally identifies you for commercial or unauthorized purposes, from other users,
  • includes commercial activities and / or sales without the prior written consent of the Company such as contests, lotteries with prizes in goods and services, exchanges, advertising, or pyramid schemes,
  • includes a photo, or video of another person that you posted without that person’s consent, or
  • violates privacy rights, public disclosure rights, defamation rights, copyrights, trademark rights, contract rights, or other personal rights.

Article 78

The following are examples, without limitation of any kind, of activity that is not permitted, or prohibited on the Service:

  • criminal or delinquent activities, including child pornography or eroticism, fraud, distribution of pornographic content, distribution or use of drugs, gambling, harassment, stalking, “spam”, pyramid schemes, Ponzi schemes, sending viruses, or other harmful files, violation copyright, patent infringement or theft of a trade secret,
  • advertising to users or offering to buy or sell any products or services through unauthorized or illegal uses of the Service,
  • ● circumventing, or modifying, attempting to circumvent, or modify, or encouraging, or assisting others to circumvent, or modify, any of the security technologies or software that are part of the Service,
  • falsifying TCP / IP packet headers, or any piece of header information in any publication, or otherwise using the Service to send altered, fraudulent, or erroneous information that identifies the source,
  • activities that involve the use of viruses, bots, worms, or other computer codes, files, or programs that interrupt, destroy, or restrict the operation of computer software or hardware, or otherwise allow unauthorized use of, or access to, a computer or computer network,
  • interfere with access to the Service by any user, host, or network,
  • overlay, or obscure of advertising through banners or other graphic elements on the user’s profile page, or any page of the Service via HTML / CSS, or in any other way,
  • including HTML, CSS, or any other encoding on the user profile page, including, but not limited to, all hidden or otherwise secretly contained codes in the submitted content that is not related to the nature of the submitted content,
  • any automatic use of the system, such as, but not limited to, the use of image-sending scripts or videos,
  • interfering with, interrupting, or creating unnecessary workloads of the Service, or online, or services related to the Service,
  • imitation, or attempt to imitate a legal or natural person,
  • use another user’s login or username at any time, or disclose a password to third parties, or allow third parties to access a user account other than their own,
  • sell, or otherwise transfer a user profile,
  • use information obtained from the Service to harass, abuse, or injure a person, and attempt to do so,
  • an unauthorized commercial advertisement on a user profile, or acceptance of a payment, or anything of value from third parties in exchange for performing commercial activities through unauthorized, or illegal use of the Service on behalf of that person, or
  • delete, or otherwise modify copyright, trademark, or other proprietary rights notices that appear on user content, unless it is content posted by the user,
  • use of meta tags, or other hidden text, or metadata using the Company name, trademark, URL, or product name without the prior express permission of the Company,
  • attempt to examine, scan, or test the vulnerability of any part of the Service, or violate any security or authentication measures,
  • collecting, or storing personal information about other users without their express permission
  • imitating, or misrepresenting a person’s connection, through a pre-sent text, or other form of social engineering, or other forms of fraud,
  • use of the Services in a manner inconsistent with any applicable laws and regulations, or breach of the Services, or network security.

Article 79             

In order to avoid abuse, we suggest that in the period when users do not use the Service, use some of the certification systems provided by the Service: 

a. A warning when you start a search, you get a confirmation by a professional; 

b. Accepting a call from a professional and canceling the Service in the meantime;

The Company reserves the right to view the ordered and unused Service as used.

Article 80

The Company has the right, but not the obligation, to monitor all user activities, and user content associated with the Service. The Company may investigate all reported violations of its Guidelines and other reports, and may take any legal or technical action it deems appropriate. The Company will investigate the circumstances that may include these violations and may call for cooperation and cooperate with the competent state authorities during the identification, investigation, or prosecution of persons involved in this violation of the Guidelines, ie violation of the law. 
The Company reserves the discretion to use all legal remedies, including, but not limited to, the removal of the user account and user content, as well as to immediately suspend all services of the Company used by the user, in case of any violation of these Terms, or in case the Company may not verify, or check any information that the user sends to the Company.

Article 81                                                                                             

The Company reserves the right to, in case of abuse of the selected package, at its own discretion, cancel the package without the possibility of any refund to the user or to limit the package in terms of service content or duration or extension.

XIII – LIMITATION OF LIABILITY

Article 82

Users use the Service solely at their own risk. The User expressly accepts that the Company cannot be held responsible for the behavior of other users or third parties, as well as that the risk of possible damage is borne entirely by those persons, in accordance with the applicable legislation of the Republic of Serbia.

Article 83

Content posted by users through the Service, regardless of the form of content (text, audio, video, etc.) must be accurate and correct. The user who entered the data is solely responsible for the accuracy and correctness of the entered data. The accuracy of the entries implies that they come from a competent source and / or personal experience of the user. Correctness means grammatical, spelling and factual correctness. For each individual entry, the sole responsibility lies with the user who made the entry.

Article 84                                                                                                 

The Company does not guarantee the correctness, reliability, or the content posted by the user. The Company does not initiate the transmission of an electronic message submitted to it by the service user, does not select data or documents to be transmitted, does not exclude or change the data in the content of the message or document and does not select the recipient of the transmission.

Article 85

This disclaimer applies to all damages (material and / or non-material), or injuries that could result from hidden defects, errors, interruptions, deletions, malfunctions, delays in the operation or transmission of computer viruses, communication interruptions, theft, destruction or unauthorized access to data, change or misuse of data by third parties, termination of the contract, conduct contrary to the Terms of Use, negligence, etc.

Article 86                

Except in case of intent or gross negligence, the Company is not responsible for any temporary unavailability of the Service, nor for partial or complete non-functioning or malfunction of the same. The Company is not responsible for technical problems that may lead to delays and / or incorrect processing of electronic data, including the system clock. Internet service providers are responsible for the above. The Company does not in any way guarantee the operation of the Service on non-standard equipment or non-standard devices, or on non-standard operating systems and / or software.

Article 87                               

The Service may be temporarily unavailable or available to a limited extent, as a result of regular or extraordinary system maintenance, or in case of system upgrades.

XIV – SUB-APPLICATION

Article 88

The Company has the right, but not the obligation, to present, in addition to the services of the Service, through the Service other services provided by third parties, such as banks or insurance companies (hereinafter: Sub-application).

Article 89

The rights and obligations regarding the eventual use of the Sub-Application by the User may be subject to other conditions of use, in accordance with the law, of which the User is specially informed and to which he gives special consent. 

Special Terms of Use relating to the Sub-Application may be issued by a third party (such as a bank or insurance company) that provides services through the Sub-Application or to which the Sub-Application applies.

The special terms of use of the Sub-Application do not in any way affect the legal relationship between the Company and the User established by these Terms of Use..

XV – RESOLUTION OF COMPLAINTS

Article 90

The Company has the possibility to consider in certain situations the User’s complaints filed against the work or the adequacy of the Service provided by the Professional, or the Professional’s complaints about the behavior or actions of the User.

Article 91

The User has the possibility to complain to the Company about any segment of the Service or part of the Service provided by the Professional that he considers to be inadequate or that damage has occurred, regardless of the fact that the Company is not liable for damage caused to the User by the Professional.

The Professional has the possibility to complain to the Company about any behavior or actions of the User that he considers to be inadequate or have caused him damage, regardless of the fact that the Company is not responsible for the damage caused to the Professional by the User.

Article 92

If possible, the Company will contact the other party regarding the complaint and try to mediate in the peaceful resolution of the complaint, and if it fails, the Company will refer the complaining party to exercise its rights through court or other means available to that party.

Notwithstanding the previous paragraph, the Company reserves the right to terminate any cooperation with the Professional as a result of the inability to resolve the User’s complaint amicably, or as a result of the number of complaints against an individual Professional, or to stop providing Service to the User as a result of the inability to resolve Professional’s complaint peacefully.

XVI – JURISDICTION AND DISPUTE RESOLUTION

Article 93

Applicable regulations of the Republic of Serbia apply to everything that is not regulated by these Terms of Use.

Article 94

All disputes that may arise between the Company and the user in connection with the use of the Service are subject to the applicable regulations or the law of the Republic of Serbia, excluding the application of the rules on resolving conflicts of jurisdiction. The Company and the user are obliged to try to resolve the dispute amicably, and if they fail to do so, only the courts in the Republic of Serbia, ie the Commercial Court in Belgrade for legal entities or the First Basic Court in Belgrade for natural persons will have jurisdiction, except in the case consumer dispute with a citizen of the Republic of Serbia, when the jurisdiction is determined in accordance with the Law on Consumer Protection.

Article 95

The Company in no way mediates as a mediator or participates in any litigation that may arise between two or more users of the Service or the User and the Professional, unless legally bound as a necessary adversary.

XVII – TRANSITIONAL AND FINAL PROVISIONS

Article 96

The Company has the right to amend or supplement these Terms of Use at any time by publishing the amendments in the consolidated text on the Internet site and sending an e-mail to all users, at least eight days before the date of their application, or on amendments to these Terms of use, Users will be informed via the Service.

Article 97

If the user does not give an explicit answer within the specified period (by clicking on the link for accepting and / or not accepting the Terms of Use), it will be considered that he agrees with the new Terms of Use. If the user explicitly (by clicking on the link for non-acceptance of the Terms of Use) does not accept these Terms of Use, it will be considered that his user status has ceased, all previous rights and obligations expire, and the contractual relationship is terminated under the previous Terms of Use. With the entry into force of the new user conditions, the acquired user rights are not affected.Član 98          

These Terms of Use are made in Serbian, but can be translated into other languages. In case of a translation, only the Serbian version produces legal effect

 .

Article 99                                                

These Terms of Use shall apply eight days from the date of their publication on the Service’s website.

In Belgrade, on 05.10.2020.

Published on 05.10.2020.

Start of application on 13.10.2020.

KOV TECHNOLOGY DOO BEOGRAD

Vladimir Šijaković, Director

_______________________

_______________________

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